How we collect, use and (under certain conditions) disclose your personal information.
The steps we have taken to secure your personal information
Explains your options regarding the collection, use and disclosure of your personal information
By visiting the Site directly or through another site, you accept the practices described in this Policy.
We are not responsible for the content or privacy practices on any web site not operated by us to which the Site links or that links to the Site.
Information Collection Collection and Use:
1. Information Collection
We collect information from you in several different ways on this Site:
a. Registration and Ordering. Like many sites, before using certain parts of any Site, signing up for Memberships, making Donations or ordering Products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
b. Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: submitting a form; to request us to notify you of new product or to sign up for email newsletters and special offers. We do not conduct contests or sweepstakes.
c. Cookies and Other Technology. Like many sites, the Site employs cookies and pixel tags to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
ii. We may use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. Any information that these third parties collect is not linked to any personal information collected by us. If you would like more information about this practice and to know your choices regarding this anonymous information used by our third party service provider, please click here.
d. Location Data. When you access the website via a mobile device, we and our third-party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time "location data," which may include GPS coordinates.
e. Online Analytics. We use third-party analytics tools to help us measure traffic and usage trends. These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our Online Services and offerings.
f. Age. We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
g. Reviews and Testimonials. You may choose to submit a review or testimonial. If you post one, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
h. Forward. We may give you the opportunity to forward an email or tell your friends about product information and promotions. If you take advantage of our Forward option, we ask you for your friend's and your first names, last names and email addresses to send the information to them that you requested.
2. Information Use and Disclosure
a. Internal Use. We use your personal information to process your order or donation and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.
b. Communications with You. We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcements when it is necessary. Also, you may submit your email address for reasons such as to register for a contest or sweepstakes; to request us to notify you of new product or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
c. External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
i. As do most organizations with an internet presence, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
ii.We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
iii. We may publicly disclose the name, city, and state of the contest and sweepstakes winners.
d. Protection. We may also use your information to prevent fraud or potentially illegal activities, to enforce our Terms and Conditions, to comply with applicable laws, regulations, and legal process, and/or to protect the security and integrity of our business, brands, this website and third-party business partners and service providers.
All transactions are processed using industry standard 128-bit SSL encryption. Your credit card information is never stored.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing or phoning (805) 969-3514.
Please do not email your credit-card number or other sensitive information.
Offline Collection, Use & Disclosure of Information
Effective: May 1, 2020.
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